This afternoon I watched as 20 minutes of my life vanished while I was on the phone trying to straighten out a problem with my order from Dell. The first phone call ended with the lady telling me that she'd need to hang up and call me right back. I bet you can guess how that turned out.
The second phone call had me transferred to 4 (YES, FOUR) different departments. I'm pretty sure it was an international call as well. (I will not even go into details on this.) It occurred to me, while I was on hold for all of the transfers, that if the people putting you on hold had to listen to the lovely music, they'd probably get to your call more quickly.